• Becoming An Open Enterprise: Five Lessons from Booz Allen Hamilton

  tags: no_tag

  • 1. Empower Evangelists
  • 2. Draw on Past Experience
  • 3. Know Thyself
  • 4. Create a One-stop Shop
  • 5. Just Solve Problems for People

Posted from Diigo. The rest of my favorite links are here.

Well, a lot of interesting stuff happened last week - and some very lucky people like Lee Bryant, Stowe Boyd or JP Rangaswamy were experiencing both the Enterprise 2.0 conference and reboot, while I only managed to go to Copenhagen, some of my write-ups are here and here.

So it’s playing catch up a bit, which is easy as some good content is distributed as video. Like here I blogged about a video interview with IBMs Suzanne Minassian on the new Lotus Connections and more. I will add some more posts and observations from the E2Conf either at frogpond or (probably as crosspost) here.

And there are more additions to the video backlog, like the recording of the dinner talk with Dion Hinchcliffe we arranged at CeBIT in preparation of the E20SUMMIT. You can see me sitting in the back, listening in on closely to what Dion says (although I met him already at the hotel and accompanied him to the restaurant, chatting) - this was an intimate setting and lots of good questions got asked. Sound quality isn’t that good (and you can hear the restaurant staff shuffling around) but Dion is coming across quite clearly (”RoI is famously hard to measure on Enterprise 2.0“)

• What is Picok?

  In my conversations during reboot I learned a lot, among many conceptal stuff this nifty little OS project crossed my path.

  May well be a toolbox for (social software enhanced) business intelligence applications, this plus all sorts of “environmental scanning” use cases are on my mind now.

  Must test this out.

  “Picok stands for Personal Information Cockpit and is an enterprise open source application that enables users to build personal information dashboards.

  The users’ content is loaded in small draggable boxes, called portlets, and layed out in a tabbed 3-column interface. The User can add portlets from a selection of portlets the specific installation of picok offers. There are a quite few standard portlets shipped with picok, but since it is an open system, maintainers of picok installations can create portlets of their own.”

  tags: knowledgework, software, tools

Posted from Diigo. The rest of my favorite links are here.

Unfortunately the processing of this video at the Sevenload site took more time than expected. Anyway, in the following you find a nice fireside discussion with Dion Hinchcliffe - interviewed by Dr. Frank Schönefeld from T-Systems during a press event we made at CeBIT 2009. Mainly they are discussing the latest developments on E2.0 in general, its adoption in the US and Europe as well as how to evaluate the effects of E20 activities. On the last aspect Dion pointed out that “ROI is famously hard to measure on E2.0″ and his urge to put together more case studies in order to evaluate the effects.

Sevenload Direkt

• Tangible Benefits of E2.0 - Part 2: The Good News (Fusion ECM)

  This is part 2 of the “Tangible Benefits of E 2.0″ series at the Oracle ECM Fusion blog. Must get my hands on the research articles and papers on Enterprise 2.0 RoI the author talks about in here (hey Billy Cripe, working like an academic íncludes linking and naming the sources, only telling us it’s article number 1, 2, and 3 is a bit awkward …)

  tags: enterprise2.0, roi, research

  • Good news comes in two flavors, research (proof/support) and anecdotes.
  • evidence that frequent and open communication enhances team collaboration

• Tangible Benefits of E2.0 - Part 1: The Bad News (Fusion ECM)

  This is the first part of the “Tangible Benefits of E 2.0″ series at the Oracle ECM Fusion blog.

  Funny, I expected something more suitable for selling Oracle software - the post is down-to-earth and while not telling the Enterprise 2.0 crown anything new I dig the realism (find a problem first, then think about ypur E 2.0 take et al.).

  Shouldn’t be too hard to find some pressing problems in todays organizations, huh?

  tags: roi, enterprise2.0, adoption, implementation

  • Much of the failure is coming from organizations jumping on the band wagon without any idea of where it is going or how to drive it. Simply implementing technology for technology’s sake will never work.
  • If you are only looking to “buy some E2.0″, go home. Study up some more. You are more likely than not to fail and that will make my technology look bad and you wont want to buy any more from me. And therein is the first lesson learned: Purpose is Preeminent. Don’t bother with the technology unless you have a business problem it is designed to solve.

• Enterprise 2.0 TV by Oracle

  via Thomas: Orcale and accenture sponsored some very slick videos - explaining what they mean with “Enterprise 2.0″.

  Besides videos there’s supposed to be case study material - and I found an Oracle ECM blog this way, see http://blogs.oracle.com/fusionecm/

  And as one thing leads to another there is a three-part post there, which dealt with the “Tangible Benefits of E 2.0″:

  Snippet: “In Part 1 of this short Tangible Benefits of E2.0 series, we covered the bad news around E2.0 and ROI and Adoption.
  In Part 2 we covered the good news from the research and theory angle. We saw that scholarly and researched proofs are emerging to prop up the soft benefit claims of better collaboration, increased team efficiency, and increased ability to innovate. These kinds of soft proofs are still emerging as THIS article on 7 ways E20 will cut costs demonstrates.”

  Will add these posts onto the diigo-Linklist as well, see inside then for highligting as usual.

  tags: enterprise2.0, video, oracle, vendors, ecm

Posted from Diigo. The rest of my favorite links are here.

• The Difference Between Hard and Hard Work

  Measurement isn’t hard, but it requires work - I guess this holds true for getting to know more about the RoI of Enterprise 2.0.

  Snip: “If you’re still saying to me that it’s too hard, that means that you don’t have the mechanisms in place to measure well, or you don’t have a handle on what you should be measuring because your goals aren’t clear, or you don’t know where that information lives inside your company. All of those are NOT an indication that measurement is hard. They’re an indication that you have some work to do to build the foundation for measurement.”

  tags: measurement, metrics, RoI, socialmedia

Posted from Diigo. The rest of my favorite links are here.

• The Way I Work: Matt Mullenweg

  Matt Mullenweg of Wordpress on his style of working - and especially how to manage a successful business where everyone us working from home (yes, we’re talking about how to organize collaboration.

  Well, microblogging is playing a vital part in it, snippet:

  “We all communicate using P2, something we launched that allows users to publish group blogs in WordPress. It’s a bit like Twitter, but the updates come in real time. With P2, we can share code and ideas instantly. There is a dedicated channel for each part of the company, and when there’s a new message, it shows up in red. It may be someone talking about development or what he or she had for breakfast. I also use Skype for one-on-one and mini group chats.”

  tags: microblogging, productivity, collaboration

Posted from Diigo. The rest of my favorite links are here.

• Twitter’s Ten Rules For Radical Innovators - Umair Haque - HarvardBusiness.org

  Umair Haque distills learnings and “messy heuristics” for innovators from looking at Twitter, watch out for the very interesting comments too.

  Snippet taken from the comments:
  “twitter is an interesting bug. people claim that they “get it”, but don’t participate. they often cite that they don’t have time.”

  tags: twitter, communication, innovation, collaboration

• Going with the flow: whither enterprise RSS? :: Blog :: Headshift

  This is Lee Bryant’s post on the future role of RSS in the Enterprise - (here I wrote that it’s a reply to “Steve Gilmor’s dim-witted claim that RSS is dead”, http://blog.enterprise2open.com/2009/06/09/enterprise2open-06092009/).

  Yes, fully agree, RSS is about as dead as http or XMPP. And I really enjoyed this post, best blogpost-intro ever:

  Snip: “One of the most annoying habits of self-appointed technology gurus, sheikhs, czars or experts is that they take their own behaviour as the basis for extrapolation to predict how the rest of the world will/could/should use tools. A side effect of this is an inability to empathise or understand the needs and culture of non-geek workers in non-technology companies.”

  tags: rss, enterprise2.0, trends, future, analysis

Posted from Diigo. The rest of my favorite links are here.

• Reconciling social computing with the enterprise

  Dion writes about how to bridge the gap between the social collaboration world outside and classical organizations.

  Strategies and battle plans “how to proceed”, I am with this but have doubts at the same time.

  To me it’s probably about the benefits of aiming high (you might achieve at least a bit) vs. procedding with cautious little steps? We all know it’s about the social dimensions in the first place with Enterprise 2.0, where both approaches have their up- and downsides …

  tags: adoption, enterprise2.0, implementation

  • what’s turning into an increasingly larger gap between what happens in the business world and what happens everywhere else
  • the act of work itself is becoming more of a collective journey instead of a final destination as our individual work experiences become more open, collaborative, participatory, and social
  • This situation creates a delta that, sooner or later, will simply become untenable for many organizations
  • exerts a subversive force on organizations as their workers help themselves to the tools of their own volition, bring their (and arguably better) new behaviors and processes to work, and try to get things done with them, whether that’s crowdsourcing, Enterprise 2.0, online customer communities, etc.
  • constituencies that have a stake in doing things the old way are disrupted by new social models for achieving those same business objectives, whether the replacements are highly collaborative work processes or the network co-creation of product designs and other outputs
  • So what’s an organization to do? Are there strategies that can help mitigate the seemingly growing tension, take advantage of new skills and behaviors of our workers, and avoid potential for sudden and/or unexpected changes in our businesses? In fact, is it even possible to intentionally encourage and adopt bottom-up processes? Fortunately, based on the experiences of those that have adopted them, there do seem to be some general strategies that can help.

Posted from Diigo. The rest of my favorite links are here.

• Participation Inequality: Lurkers vs. Contributors in Internet Communities (Jakob Nielsen’s Alertbox)

  via @DT and as a very welcome reminder, the classic Jakob Nielsen text on participation inequality, aka 90-9-1 rule, complete with visualizations …

  Myself, I have always argued that
  1. this is more about the internet, and less about intranets et. al, so Enterprise 2.0 people don’t need to worry THAT much
  2. 90-9-1 is a deeply pessimistic view on things (alas, you decide whether it’s pessimistic or realistic), in the enterprise we should go for 100-100-100 always (and yes, we can)

  tags: participation, community, web2.0, collaboration, research, adoption

• CloudNotes: Why Google Reader is still hugely important (to me)

  A great piece on why RSS readers are still of importance to us, the knowledge workers. True for knowledge workers in Enterprise 2.0 ebvironments too, not all can be done via Friendfeed or Twitter.

  Take this together with Lee Bryants fine reply (I will bookmark this in Diigo as well) on Steve Gilmor’s dim-witted claim that RSS is dead. And yes, Lee, I loved this thing about consultants with short-attention spans

  tags: knowledgework, enterprise2.0, rss

Posted from Diigo. The rest of my favorite links are here.