• You Can’t Build a Business Case for Social Software

  Anthony Bradley of Gartner on being asked for social software metrics, how it’s difficult and what are the reasons …

  Good discussion gets triggered, ie. Sameer Patel notes that “E2.0 is a state the enterprise achieves.” and Lawrence Liu of Telligent adds that the title of Anthony’s post should rather be ““You Can’t Build a Business Case for Social Software, …Unless Unless You Can Define & Justify the Applications.”

  Snip: “There is a good reason why it is so difficult to build a generic, universal business case for social software. You can’t do it. Social software is a set of mass collaboration principles and technologies that apply to the construction of a solution, not the solution itself. Social software business value can and does vary widely from one solution to the next. Trying to build a business case for social software is similar to building a business case for a toolbox. In establishing the justification for purchasing a toolbox, you can talk only in generalities. You can build things better, faster and maybe with fewer accidents. This is the same situation when trying to justify an investment in social software. You can’t get concrete unless you know what you are building.”

  tags: enterprise2.0, roi, usage, implementation

  • You can’t do it

• What Is Execution 2.0? | The Relationship Economy……

  Jay Deragon on ACTION! …

  Snip: ”Will Management Buy Into The Plan?
  In management, the ultimate measure of performance is the metric of management effectiveness which includes execution, or how well management’s plans are carried out by members of the organization. Execution is not a singular or silo process rather it encompasses the following attributes:
  * leadership, or how effectively management communicates and translates the vision and strategy of the organization to the members
  * delegation, or how well management gives assignments and communicates instructions to members of the organization
  * return on investment, or how well management utilizes the resources (financial, physical, and human) of the organization to bring an acceptable return to shareholders
  * conflict management, or how well management is able to utilize confrontation and collaboration skills; management’s ability to be flexible and appeal to common interests.
  * motivation, how management attempts to understand the needs of others and inspires them to perform. Motivation focuses on how performance is rewarded rather than how failure is punished.
  * consideration, or how well managers seek to understand and appreciate others’ values; and not merely as a means to a business goal.”

  tags: enterprise20, implementation

• What Is Strategy 2.0?

  starting from the Cluetrain Manifesto, Jay Deragon goes on about strategy 2.0 and shortened cycles of strategic conversation - I highlighted a passage and added some notes, check them out and tell me what you think

  tags: strategy, adaptivity

• Again, What Is The ROI From Social media? | The Relationship Economy……

  addition to the RoI discussion, playing with an alternative notion of options. I like this for its focus on adaptivity, fuzzy and evolving goals et al.

  Snip: “The value of social media is counted in options - not ROI. Social media is dynamic, not static. Therefore “Strengths, Weaknesses, Opportunities, and Threats (SWOT)” are also highly dynamic moving targets that are highly contagious in social media and cannot be foretold in the next 5 days let alone 5 years. The cardinal rule of business is to collect assets and reduce liabilities. An option is an asset and an obligation is a liability.”

  tags: roi, socialmedia, enterprise20

• Web 2.0 from an ECM Perspective

  The collection of techniques and technologies known as Web 2.0 is only just beginning to have an affect on the enterprise. Join Dr. Ian Howells, Alfresco Chief Marketing Officer, and Jeff Potts, ECM Practice Lead for Optaros, as they explain the significance of these trends to the enterprise, what Web 2.0 really is and how to best leverage it to support content management strategies.

  tags: ecm, video, opensource, web20

• Determining the ROI of Enterprise 2.0 - Dion Hinchcliffe

  Given that we’re talking a lot about RoI of Enterprise 2.0 this is a concise posting by Dion Hinchcliffe (and you know there’s gotta be cute visualizations in there) making things a lot clearer for people pondering RoI et al.\n\nAnd while he’s linking to a post of mine as well - right next to Hutch Carpenter (blush …), I bookmark this especially for his point that Enterprise 2.0 usage is emergent in nature …

  tags: roi, enterprise2.0, dionhinchcliffe

Posted from Diigo. The rest of my favorite links are here.