This is a short notice that there’s now a video of an interview I did several weeks ago with T-System MMS’ Frank Schoenefeld on the topic of Enterprise 2.0, adoption challenges and outlook for Enterprise 2.0. Then his book was still in the making, but he’s finished now and I will try to get my hands on it ASAP.

Björn published the video on the German-based ECM WORLD weblog - I embedded it here directly (but be aware it’s in German!)

Sevenload Direkt

Frank Schoenefeld is a deep thinker on Enterprise 2.0 and his contained views and perspective is doing the field a good service. Moreover he’s got first-hand experience as T-System’s MMS experimented a lot with internal social software, and has evolved quite a bit since then. See for example Franz Patzig’s account of the changes he’s seen while coaching them with their internal BarCamp-alike, Open Space unconference initiatives. So, even when he’s a CTO by title, there’s much to learn from him on questions of implementation and utilization of internal collaboration platforms, and we’re glad to have him amongst the speakers at the upcoming E20SUMMIT.

Update: There’s also a long interview with him at besser 2.0 too, but it’s in german language again.

• Social Media Engagement Tips: Don’t Drop the Ball

  Dennis has a point here, and while I won’t be too pessimistic (after all, benefits of social media engagement are real and will pull in people over time) I take this as a call for more resilience and care for the different groups of people in our organizations …

  “I also see examples of groups and sites that sit idle after an initial flurry of interest. What sometimes happens is that a group or community page is set up, a community of members is recruited, and then reality sets in.

  Reality in this case means that an appreciation develops of the time, attention, thought, and other resources needed to keep the group going. Policies are required. Identities and permissions must be established. Most time consuming of all: content must be created, maintained, and discussed.”

  tags: knowledgemanagement, communitymanagement, enterprise2open, enterprise20, consulting

Posted from Diigo. The rest of my favorite links are here.

• Good definition of knowledge management

  Dave Snowden drafts a more thorough definition of KM, interesting because of the variety of connections with Enterprise 2.0 I think

  Snip “The purpose of knowledge management is to provide support for improved decision making and innovation throughout the organization. This is achieved through the effective management of human intuition and experience augmented by the provision of information, processes and technology together with training and mentoring programmes.”

  Dave Snowden then adds some more guiding principles … e.g. on how to organize for more effective KM et al.

  Check it out …

  tags: knowledgemanagement, enterprise2.0, enterprise2open, collaboration

Posted from Diigo. The rest of my favorite links are here.

Crossposted from my posterous-Blog

A nice updated slideshow of Adidas’ Christian Kuhna on their implementation approaches and lessons learned. Found via George Dearing who cheekily talks about “intranet rejuvenation” - that is indeed one reasonable thing to expect when stepping into Enterprise 2.0 - refactor some of the existing stuff (see DMS Review: E2.0 braucht ECM), while not leaving the fast lane (quick experimentation and learning, small pieces loosely joined rather than a biggy project, fast speedboats beating slow moving-and-turning ships et al.)

• McKinsey Survey of Web 2.0 Use

  Yes, deployment is critical and no easy feat, nice to see that intrinsic benefits are gaining awareness

  Snip: “Many companies experiment with Web 2.0 technologies, but creating an environment with a critical mass of committed users is more difficult. The survey results confirm that successful adoption requires that the use of these tools be integrated into the flow of users’ work. Furthermore, encouraging continuing use requires approaches other than the traditional financial or performance incentives deployed as motivational tools.”

  Tags: enterprise2open, web20, adoption

Posted from Diigo. The rest of e20summit group favorite links are here.

• McKinsey Survey of Web 2.0 Use

  Yes, deployment is critical and no easy feat, nice to see that intrinsic benefits are gaining awareness

  Snip: “Many companies experiment with Web 2.0 technologies, but creating an environment with a critical mass of committed users is more difficult. The survey results confirm that successful adoption requires that the use of these tools be integrated into the flow of users’ work. Furthermore, encouraging continuing use requires approaches other than the traditional financial or performance incentives deployed as motivational tools.”

  tags: enterprise2open, web20, adoption

Posted from Diigo. The rest of my favorite links are here.

• Web does not turn employees into content producers. Job description does. | Bertrand DUPERRIN’s Notepad

  Don’t get me wrong, but is the job description not a way to put pressure on the employees, which was considered the bad way?

  Tags: no_tag

Posted from Diigo. The rest of e20summit group favorite links are here.

• Enterprise 2.0 Startups - Know Your Market

  Agree - if one wants to change the Enterprise situation one better understands this very special context.

  Highlighted from diigo.

  Tags: enterprise2.0, startups

  • Agree - if one wants to change the Enterprise situation one better understands this very special context.

    Highlighted from diigo. - By enterprise2open links

  • companies may like the status quo
  • Enterprise 2.0 startups have to be wary about overselling innovation and change, while at the same time not sacrificing the value they bring.
  • I’m often surprised what small development teams think an enterprise user base wants.
  • The struggle between innovation and status quo will be with us for quite some time. You can’t change the way companies work in a few days, it takes a long time. On top of which, companies will often want to just dip a toe vs. go whole hog into something.
  • enterprise social software needs this kind of event and exposure to allow companies to get-together and figure out what’s going on, what’s working, etc.

• At higher risk of having good ideas

  Patti Anklam collects some good links (to online “paper” media) and ponders the changing nature of creativity, stimulus and innovation in social networks. Patterns and tasks aren’t new (homogenity rarely breeds new ideas, being broad loosens the focus) as are the potential structural solutions (connecting disparate networks with knowledge brokers, importing, promoting and adapting ideas, the need for boundary-spanning importing of ideas …) - but like Paula comments it’s a sort of canary to see if we’re doing our internal social networking (or our hanging out on the social media scene) right.

  Tags: socialmedia, innovation, creativity, enterprise20, organizations, networks, communication

  • Patti Anklam collects some good links (to online “paper” media) and ponders the changing nature of creativity, stimulus and innovation in social networks. Patterns and tasks aren’t new (homogenity rarely breeds new ideas, being broad loosens the focus) as are the potential structural solutions (connecting disparate networks with knowledge brokers, importing, promoting and adapting ideas, the need for boundary-spanning importing of ideas …) - but like Paula comments it’s a sort of canary to see if we’re doing our internal social networking (or our hanging out on the social media scene) right. - By enterprise2open links
  • If you have a “closed” network, where everyone pretty much knows or knows about each other. A good aspect of this connectivity is that the network can serve as a filter — multiple tweets or retweets about a topic link usually means it’s worth following — and its possible to generate a common language. However, it’s not likely that the richest source of creativity — two unlikely ideas coming together — will occur. You need (or the organization needs) to have connections outside the group. As Burt puts it (using one of my favorite phrases ever, the title of this blog), “People who live in the intersection of social worlds ‘are at higher risk of having good ideas.”

Posted from Diigo. The rest of e20summit group favorite links are here.

• 8 Things You Can Do With an Enterprise Wiki - Digital Landfill

  Stewart Mader has a short list of wiki usage ideas:

  “Let’s look at eight ways a wiki can help you readjust your valuable time to get more of your essential work done, spend less time on meetings and redundant activities, and more efficiently assemble, refine and reuse valuable information.
  * 1. Meeting Agendas
  * 2. Meeting Minutes, and Action Items
  * 3. Project Management
  * 4. Gather Input
  * 5. Build Documentation
  * 6. Assemble and Reuse Information
  * 7. Employee Handbook
  * 8. Knowledge Base”

  Tags: wiki, intranet, collaboration, enterprise20

  • Stewart Mader has a short list of wiki usage ideas:

    “Let’s look at eight ways a wiki can help you readjust your valuable time to get more of your essential work done, spend less time on meetings and redundant activities, and more efficiently assemble, refine and reuse valuable information.
    * 1. Meeting Agendas
    * 2. Meeting Minutes, and Action Items
    * 3. Project Management
    * 4. Gather Input
    * 5. Build Documentation
    * 6. Assemble and Reuse Information
    * 7. Employee Handbook
    * 8. Knowledge Base” - By enterprise2open links

Posted from Diigo. The rest of e20summit group favorite links are here.

• Avoiding the Enterprise 2.0 silos: smoothing the quilt

  Interesting discussion on the slow adoption of mash-ups in the enterprise - I agree that “this situation need not be”.

  Snip: “[...] Using a portal technology, which supports interportlet communication [...] an organization can create a composite application based on the Web applications which have proliferated. We are functionally and technologically there already. And it really isn’t all that difficult to implement [...]“

  Tags: mashup, enterprise2.0, adoption, software

  • Interesting discussion on the slow adoption of mash-ups in the enterprise - I agree that “this situation need not be”.

    Snip: “[...] Using a portal technology, which supports interportlet communication [...] an organization can create a composite application based on the Web applications which have proliferated. We are functionally and technologically there already. And it really isn’t all that difficult to implement [...]“ - By enterprise2open links

  • mashups and portals were intended to alleviate the patchwork problem. While agreeing with me, @dhinchcliffe, stated that mashups have seen slow adoption in the enterprise.
    • Hmm, did we really have a patchwork problem?

      Patchwork as another word for
      - grown structures
      - legacy systems and long-running vendor-dependence

      In reality yes, a variety of systems with little or no interplay - thus the silo metaphor - and this is where mashups were intended for. - By enterprise2open links

Posted from Diigo. The rest of e20summit group favorite links are here.